Frequently Asked Questions about VPS Hosting

What is a VPS?

VPS stands for Virtual Private Server. It is a virtual server created on a physical machine via full KVM virtualization technology, which means it is completely isolated from the main node as well as other VMs.

What are the benefits of a VPS?

Developers, designers programmers and others can create affordable virtual enviroments with dedicated resources within just seconds. It can also be upgraded at anytime, as well as easier to manage compared to a single large enviroment.

What Operating Systems do you offer?

We offer 25+ Linux & Windows templates as well as another 25+ premade one click applications stacks. You may also attach a custom ISO image to the VM. Please note that with Windows and some applications stacks you may need to purchase separeate license.

Where are your server located?

At the moment we offer servers in Vint Hill - United States, Montreal - Canada, Gravelines/Roubaix - France however, this depends on the product and available stock at the selected location. We also have plans to expand across other locations and continents in the future.

Is my bandwidth unlimited?

Absolutely! You may use as much bandwidth as you please.

What is burstable bandwidth?

Burstable bandwidth is automatic on demand bandwidth port speed increase in case your experience traffic spikes on your server. Example: Increase of users on your web application. You may use burstable bandwidth when available.

How many IPs do I receive with my VPS server?

With each VPS you receive 1 Dedicated IPv4 and 1 Dedicated IPv6. Additional IPv4s can be purchased for additional fee of 4.99€ per IP per month. At the moment we do not offer extra IPv6's.

Can I upgrade my VPS?

Yes, you can upgrade your VPS at anytime by submitting a ticket.

Is DDOS Protection included?

Of course! We gurnatee to mitigate 100% of DDOS attacks according to ours SLA Policy. More information can be found here on our DDOS Protection page.

Where can I seek further assistance?

You can contact us via our Billing Area by opening a support ticket or by chatting with our trained live chat agents when live chat is available. You can also contact us through our Discord Community.



Frequently Asked Questions about Web Hosting

What is a web hosting?

A web hosting service allows you to store your website files or applications on a server so that your website can be viewed online.

Do I share resources with other clients?

Yes, your website is hosted on multi-tenant server infrastructure, which means resoruces are shared with other clients too. However, we implement state of the art software called CloudLinux which allows us to limit and isolate each client in it's own container in order to guarantee top tier performance for each client.

Are backups included?

Yes, we offer multiple tiers of backups. Daily, Weekly and Monthly. With Daily backups we keep 30 rotations, with Weekly, we keep 24 rotations and with Monthly, we keep 12 rotations. In case your plan includes more then one Backup tier, it means you are granted rotations from all included tiers. Example: John has a plan with Weekly and Monthly backups, which means his Weekly backups will be kept for 24 rotations and Monthly for 12.

Where are your server located?

At the moment we offer servers in Roubaix, France in the EU. We also have plans to expand across other locations and continents in the future.

Is my bandwidth unlimited?

Absolutely! You may use as much bandwidth as you please.

Is DDOS Protection included?

Of course! We gurnatee to mitigate 100% of DDOS attacks according to ours SLA Policy. More information can be found here on our DDOS Protection page.

What are entry processes?

An Entry Process (EP) Limit represents the maximum number of entries into LVE. A new process enters LVE when there is an HTTP request for CGI/PHP and the process counter increments.

Where can I seek further assistance?

You can contact us via our Billing Area by opening a support ticket or by chatting with our trained live chat agents when live chat is available. You can also contact us through our Discord Community.



Frequently Asked Questions about Dedicated Servers

What is a Dedicated Server?

A dedicated server, or computing server, is a server where all the physical resources of the machine are available.

What are the benefits of a Dedicated Server?

Unlike a virtual server, which uses a portion of the resources to run its virtualization technology, a dedicated server allows you to benefit from all of the machine’s available RAM, storage, and computing power.

What Operating Systems do you offer?

We offer many distributions of CentOS, Debian, Ubuntu and others on request.

Where are your server located?

In the NA & EU regions we offer services in: Montral Canada, Vint Hill USA, Roubaix/Gravelines France and Warshaw Poland. Recently introduced, we also offer APAC locations in Singapore and Australia.

How many IPs do I receive with my server?

With each server, you receive 1 Dedicated IPv4 and 1 Dedicated IPv6 subnet. Additional IPv4s can be purchased for an additional fee of 4.99€ per IP per month. At the the moment we do not offer extra IPv6's.

What can I expect to pay?

There are absolutely no hidden fees or overage charges. You will only ever pay us your recurring subscription fee and one-time server setup fee.

Is DDOS Protection included?

Of course! We guarantee to mitigate 100% of DDOS attacks according to our SLA Policy. More information can be found here on our DDOS Protection page.

Where can I seek further assistance?

You can contact us via our Billing Area by opening a support ticket or by chatting with our trained live chat agents when live chat is available. You can also contact us through our Discord Community.