Acceptable Use Policy

Last updated on December 12th, 2020

This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your Hosting Agreement with SimpliServers. If you engage in any of the activities prohibited by this AUP document SimpliServers may suspend or terminate your account.

SimpliServers's Acceptable Use Policy (the "Policy") is designed to help protect SimpliServers, SimpliServers's customers and the Internet community in general from irresponsible or, in some cases, illegal or questionable activities. The Policy is a non-exclusive list of the actions prohibited by SimpliServers. SimpliServers reserves the right to modify the Policy at any time by alerting their customers through at least 1 communication channel.

We do our best to respect the Law of the Land when it comes to content hosted within our services. If you have questions about our policies, feel free to contact our support team. Every type of abuse voids your eligibility for a refund.

1.0 Abuse Definitions:

1.1 Resource Abuse:

1.1.1 Resource abuse consists of any intentional or/and unintentional activity that consumes sufficient system resources, which may impact our hardware or other clients on the node. This type of abuse is only regulated on shared hosting plans. Those include all Web Hosting and VPS Hosting services.
Resources abuse is defined by, but not limited to:

- Intense vCPU usage of over 80% over 120 minutes on fair-share vCPUs only
- High disk I/O usage of 300 MB/s and 1000 IOPS or higher over 120 minutes on all shared hosting services

If those limits are regularly surpassed, we will put a 75% hard-limit on your server, in efforts to guarantee an adequate experience to every customer on our platform.

1.2 Malicious Content:

1.2.1 Any code, script, program or else that is capable of performing harmful action to either customer on our platform or other systems are not allowed.

1.2.2 Any content that violates laws of your country, laws of countries where the content is served or laws of the country where your server is hosted are not allowed to be hosted on our platform. We do not allow pornographic, defamatory, or fraud content.

1.2.3 Knowingly or repeatedly hosting such malicious content will result in a permanent ban from our platform, without any options to appeal.

1.2.4 You must respect AUP from our providers. If you are unsure about any content you plan to host, please contact us before ordering service or hosting it with us.

1.3 Unsolicited Communications

1.3.1 We do not allow any kind of unsolicited information or/and content or/and communication to be sent from our networks if you do not have consent from the recipient. 

1.3.2 Knowingly or/and repeatedly performing unsolicited communication will result in a permanent ban from our platform, without any options to appeal or request a refund.

 

2.0 Post-abuse actions

2.1.1 We reserve the right to reboot, shut down, suspend, or terminate any service found in violation of our Acceptable Use Policy.

2.1.2 We believe in second opportunities. Upon detected or receiving abuse complaint, you receive a warning to which you have 24 hours to respond. If no response is received we will suspend your server until the resolution of the abuse report. If the response is provided, your server will remain online until our final justification.

2.1.3 After the report is closed we deserve a right to unsuspend your server, terminate it, or in rare cases remove all services from our platform and terminate your client account.

 

3.0 TOR, VPN Networks & Miscellaneous Network Related Prohibited Uses:

3.1.0 TOR Networks:

3.1.1 While we are supporters of Freedom of Speech and Anti Censorship, due to hosting policies from our providers we cannot allow any TOR networks to be hosted on our network. That includes Exit, Bridge or Relay nodes.

3.1.2 If we detect TOR patterns originating from your server(s) on our nodes, we will suspend your server, as this may be a violation of our provider's policies.

3.2.0 VPN Networks:

3.2.1 We allow you to host as well as take advantage of our VPN installation templates to host private VPNs, used for personal use. 

3.2.2 You may not host public, shared, commercial or paid VPNs on our platform. Accounts hosting such services will be immediately suspended.

3.2.3 You may not use our server host VPN servers that access TOR network or are used for other malicious activities. 

 

3.3.0 Miscellaneous Network Related Prohibited server uses:

3.3.1 We do not allow following network activities to be concluded on our servers:

- Sending DoS/DDoS attacks is strictly prohibited.
- Network booters, stressors, or other websites that promote illegal or questionable activities are strictly prohibited.
- Spoofing IP addresses is strictly prohibited.
- Botnets are strictly prohibited.
- IP/port scanning of local, SimpliServers's and foreign networks is strictly prohibited.
- Manually chaning MAC addresses
- Use of fake source IPs is strictly prohibited
- Cryptomining or other high intensive activities are stricly prohibited

4.0 Additional terms and explanations (what we do not allow):

4.1.0 Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat or violates export control laws.

4.2.0 Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email (limit 200 per hour for all emails) or newletters, initiation of pinging, flooding, mail-bombing, denial of service attacks is not allowed.

4.3.0 Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org/rokso.

4.4.0 Making unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., "cracking").

4.5.0 Efforts of trying to obtain or attempting to obtain service by any means or device with intent to avoid payment are not allowed.

4.6.0 You may not gain unauthorized access, alteration, destruction, or any attempt thereof, of any information of any SimpliServers customers or end-users by any means or device.

4.7.0 Knowingly engage in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any other user whether on the SimpliServers network or another provider's network are also not allowed.

4.8.0 You may not use SimpliServers's Services to interfere with the use of the SimpliServers network by other customers or authorized users.

4.9.0 We do not allow adult content to be served on our networks.

4.10.0 You may not resell our services without our permission.

4.11.0 You may not cause harm or affect other users on our platform.

4.12.0 We will respond and forward all legal orders to respective organs. 

4.13.0 We may refuse to host your content if we deem, that it will be used for any of the prohibited purposes.