What is 100% Awesome pledge?
At SimpliServers, we always strive to provide the best possible service on the market. We invest immense efforts into ensuring that our infrastructure remains stable, at all times. It is our mission that we can provide a service on which you can rely 24/7/365.
In rare cases of unsatisfaction with our service, our in house trained agents will always do their best to assist and resolve any issue that our customers may experience. We also encourage our customers to take advantage of our free-trials, so that they can experience our service without any commitments.
At the same time, we offer a 14-day full money-back guarantee which all of our customers can take advantage of in rare case of unsatisfaction with our services.
With over three years of experience in providing excellent hosting solutions to global clients, we still believe there is always room for improvement. As a result, we attach our pledge to every service. In it, we commit:
- To transparent business practices: Your feedback is vital and means a lot to us. We are a dynamic company. It is in our DNA to constantly look for ways to create an impeccable and user-friendly platform. That includes having clear legal and billing policies.
- To the availability of free-trials: Before subscribing to our service, our clients are encouraged to test our shared hosting services. Every client can do so by requesting a risk-free 14-day trial on our website.
- To offer a way to get a refund: We understand that sometimes our offerings might not be the right fit for everybody. That is why we will provide you with a full refund if the service does not meet your needs within the first 14 days of purchase.
- To providing reliable online solutions: Our mission is to become a company on which you can rely 24 hours per day and seven days a week. To ensure maximum availability, we strategically partner with reliable companies with proven reliability history records.
- To offering top-quality support: We subject our in-house agents to thorough screening. They are required to sign strict employment contracts and a Non-Disclosure Agreement. We exclusively hire our agents as independent contractors to help safeguard client data. After completing our training process, each agent gets strategically assigned to a specific time slot. Such deployment enables us to provide almost round-the-clock support coverage and ensures that each query receives a response within 48 hours. We believe that support should be easy to contact, personal, and capable of addressing any customer issue.
- To protecting our customers from malicious traffic: We lease hardware from providers with state-of-the-art network infrastructure that can fully protect our clients from L3 and L4 DDoS attacks without downtime, no matter the capacity of the attack.
- To accepting your feedback: You are our customer, so naturally your experience is our top priority. We welcome our clients to submit any suggestions request centre where we also reply to them. We carefully analyse each one of them and assess their viability before the implementation of the production environment.
- To being honest: Whenever we made changes to our services or push an update, you will be informed as quickly as possible. Sometimes, however, due to the nature of the incident, there might be a short delay.
- To continue investing in our planet: We are an advocate of the sustained existence of the Earth. Our servers are housed in data centres featuring green technology. Those data centres run on electricity generated from renewable sources and have a low PUE. Moreover, we are also actively involved in tree replanting through Ecology, as well as in supporting green-related initiatives through the Stripe Climate alliance.