1.0 All Clients of SimpliServers can take advantage of our 14 days money back guarantee if our services does not satisfy their needs, and the:
1.1 Service is cancelled within 14 calendar days from the date of its order and a cancellation ticket is opened.
1.2 Service cancellation is requested as cancel at the "End of the billing period".
1.3 Invoice was paid by PayPal or Credit Card.
1.4 Opening a dispute on any of your payments will void eligibility for our 14 day Refund Policy.
1.5 You may only claim one refund per account per 6 months.
1.6 Overpayments are automatically applied to the account credit. If client wishes to receive a refund on genuine overpayment(s), we can issue a refund anytime within 180 days from initial overpayment.
1.7 We do not provide refunds on account credits, unless it is a case of a genuine overpayment.
2.0 Conditions under which 14 days money back guarantee does not apply:
2.1 The Service was terminated due to a violation of the Terms of service.
2.2 The refund is not requested on initial purchase, but on its renewal. Please note, that we do refund any renewals.
2.3 One time fees such as but not limited to: setup fees, system administration are non refundable.
2.4 Dedicated Server: Due to the nature of this product we cannot provide any refunds. That includes but is not limited to contract amount (monthly fee) and setup fees.
2.5 We do not provide refunds for upgrades, additional configurable options, custom plans and addons.
2.6 We do not provide refunds if:
2.6.1 You caused downtime
2.6.2 You didn't want to buy our service
2.6.3 You did not receive support
3.0 All refunds are processed within 20 business days.
4.0 We reserve a right to deny any refund request without providing a reason.