Support Portal

In-house support available from 3PM to 9PM CEST!

Questions? We can help!
We look forward to your query.

No matter if you need pre sales, technical, billing or any other support, do not hesitate and conact us by one of our methods below.

Knowledgebase

Consult our Knowledgebase, where you can find many tutorials, help articles and answers to most technical questions or problems.

Visit Knowledgebase

Frequently Asked Questions

Find answers to most commonly asked questions about our company, infrastructure, services and other topics.

Visit Frequently Asked Questions

Support Tickets

We provide official billing and technical support via our Billing portal, for maximum security of our clients.

Open a New Ticket

Discord Community

Receive quick answers to simple questions from members & staff through our unofficial community. Account requests cannot be handled via this method.

Join Discord Community Server

Email Us

If you prefer more traditional way of contacting us you can always email us at "[email protected]" to create a ticket and reply to it via email.

Copy the address above and send us your inquiry

Instant Support via Apple iMessages

Available on most Apple devices (Android soon), you can initiate an instant iMessage session with us. Account requests cannot be handled via this method.

iMessage us